Obtaining the right software is only the beginning of a complete solution. Ensure you stay up and running with Cleo's technical support services. Our highly-trained technical support analysts have been helping customers for years.
Cleo's Annual Technical Support Subscription includes the following:
The Cleo LexiCom Quick Start Guide has been designed such that most users can install the product without any additional assistance. However, if you do encounter a problem, Cleo's Technical Support Analysts are available to provide assistance via phone or email.
Cleo Technical Support Service operates on a callback basis. Once your information is verified, your issue will be placed in the support queue and an available technician will contact you.
A couple of things will ensure that your support process goes quickly and smoothly:
This enhanced level of service provides live pickup to our Technical Support Team with a quicker turn around time. Gold level customers are provided with a toll free phone number to access support during normal support hours. Our Technical Support Analysts will provide Gold customers with the highest level of support.
Some customers may require Firewall support or substantial assistance with the installation process. For these customers, Cleo has the additional services shown below. Again, most customers do not require these services, but Cleo offers them for those who do.
This option includes support for your Firewall administrator or consultant to achieve a successful connection. Contact Cleo Sales for details. Note: Cleo does not provide consulting services on specific Firewall products.
Cleo's Technical Support and Engineering staff are available for consulting services. A minimum of two hours service must be purchased. Contact Cleo Sales for a quote.
Examples of situations Cleo can provided consulting for include:
Cleo LexiCom Support Subscriptions are available for an annual fee. To purchase or renew an annual subscription, upgrade to Gold level support, purchase firewall support, or request a consulting services quote, please contact your Cleo Sales Representative by calling +1 815 654 8110. You may also email questions by clicking here.
For a complete explanation of Cleo's Support Services, including definitions, escalation levels, and exclusions, please view the Cleo Support Servics PDF.